Simplifying telecoms support and product discovery.
Area 22 created an enterprise assistant combining large language models with Generative UI and deterministic business logic for TELUS Internet and SmartHome+ customer journeys.
Selected work
We design and deliver intelligent software for organisations that need modern AI to work inside the constraints of real customers, real systems and real regulation.
Area 22 created an enterprise assistant combining large language models with Generative UI and deterministic business logic for TELUS Internet and SmartHome+ customer journeys.
Help customers understand products, navigate policy detail and complete servicing journeys while rule-based systems retain control of critical decisions.
Resolve support needs and guide product discovery through context-aware interfaces connected to live enterprise systems.
Use natural language to make regulated products understandable, with permissions and deterministic controls governing every action.
Coordinate agentic workflows across teams and systems, keeping ownership, exceptions and human intervention visible.