RAPPORT AI for deeper human relationships.

We design conversation sound and feel®

for brands.

The Challenge

Brands want to nourish and deepen consumer relationships that can capture sophisticated and expressive customer feelings and moods. - To go beyond voice+text-based algorithms and domain knowledge in the world of chatbots and “scripted” human customer service.

People want to enjoy easy, natural, virtual rapport with brands, conversation-by-conversation from the tap of a button. - To build trust from dialogue, representing their own “sense of self”and their unique now-context while protecting their social control when interacting and making positive choices.

Our Solution

Our Rapport Management Technology (RMT) delivers conversation design SOUND and FEEL ® - a whole new way of engaging conversationally with brands using our platform to enable trust and customer RAPPORT.

Derived from psycholinguistics and sociology design, SOUND and FEEL ® moves beyond sales enablement in favour of true personality and customer wellbeing for deeper relationship building.

SOUND and FEEL ® combines the trio of

  1. RAPPORTEUR - our Virtual Agent, habit-forming, easy and fast. #ExpressYourself

  2. Personalised Language User Interface (LUI) - interoperability with devices and software using natural language

  3. Multi-Modal platform, scalable, open and any-format-flexible

Our approach kicks off with understanding the brand vision, technical and commercial needs and preferred business actions then we customize economically viable conversation design. We combine trusted business logic (pre-existing or brand-new) and real-world metadata from key “catalogues” - resulting in richer customer engagement, faster time-to-query and the impact of reduced call volume support.

SOUND and FEEL ® ensures inbuilt cognitive capabilities, adding a layer of semantic checks and balances that keep LLM’s always-honest. The RAPPORTEUR Agent applies speed and flexibility to integrate quickly to our clients’ brand voice or SOUND and FEEL ® in operational and business worlds, transforming smalltalk turn-taking into RAPPORT.

We build customer RAPPORT fast from intelligent conversational design.

How do we deliver this?

  • Principles

    “In business, principles aren’t just guidelines; they are the heartbeat of integrity and trust.”

    • We add value to existing technology rather than replace it

    • We utilize client’s business logic and data repositories rather than replicate them

    • We take a solution approach and are open to technology choices

    • We believe natural language and AI is the most efficient way of engaging with underlying product, services and data within the business

  • Approach

    “Our approach is our signature - a unique imprint of our vision, strategy and values”

    • Listen: We are client-obsessed and your needs are our lifeblood

    • Value Discovery: We demonstrate additional value through our technology and approach

    • Proof of value: We demonstrate discovered value with client demos using their data

  • Platform

    “Unlocking endless client potential with our platform based approach leveraged by our team of experts and our mature toolset”

    Although LLM have matured they alone can not solve our clients problems. Integration to back end data and outbound action elements and security requires more. We have built a platform which uses the best of LLM whilst appending a set of cognitive functions and flexible adapters for integration.

Area22 solution

Conversational Intelligence

 

Our platform uses 3rd party LLM’s and can support layering for complex use cases. We also have our own NLP and intent engines enabling us to support a system 1, and system 2 type response, important in some real-time applications. Our cortex conversational orchestrator allows us to engage in a number of deep use case silo’s whilst maintaining a top-level brand voice.

Cognitive Capabililties

 

Our platform supports a number of cognitive capabilities that are essential to make up for the weakness of LLM’s and it provides a more consistent & accurate experience.

  • Reasoning and decision support - The ability to build semantic rules against an ontology assisting in making decisions and learning.

  • Memory retention - Providing conversational context and an understanding of user preferences and a history of choices.

  • Other cognitive features include - disambiguation, expert opinion, disclosure management, and dead-end avoidance.

Knowledge Base

 
 

Our knowledge base is at the heart of the platform. It includes access to corporate data repositories, Metadata, and catalogues for each service domain. It also supports ontological structures to assist cognitive control and the semantic reasoning engine in providing decision support and action-based outcomes.

Action Agents

 

The platform has a flexible adapter layer that can support a number of action agents and enable quick integration into backend systems and data repositories.